Crisis Management

crisisIn part 4 of the Victorian Dance Festival presentation with Bron Levett Coaching we’re discussing “Crisis Management”.

As a small business it’s easy to fall into the trap of “it won’t happen to me” and forget that the term crisis can have a broad definition.

I’m sure we’d all agree that a death or serious illness of a business owner or key employee would be a crisis, as would a fire or significant damage to premises or equipment.  Bad publicity may also be a crisis, and to some having the EFTPOS machine breakdown is a crisis – so it’s important not to judge the definition but respect it and be prepared.

Great steps to take in considering crisis management are:

  • define the crisis
  • consider the impact
  • identify a plan and appoint a spokesperson
  • be open and honest with employees, suppliers and customers when appropriate
  • update often and early

Once you establish a template for recording your crisis management procedures, it is simply a matter of filling in the blanks!



Leave a Reply

Your email address will not be published. Required fields are marked *