Our next Business in Heels – South West Victoria event is coming up on Wednesday 10th February, 2016!

As Branch Director I’ve been working very hard to ensure we have an entertaining and informative night…and I think you’ll be suitably impressed when you come along!

This month sees us in the open space of Café Lava – I know Chernae and her team are looking forward to having us, as we look forward to supporting another young woman in business!

Our special topic is “Boost your Business with Destination Warrnambool” – Catherine Kelson joins us to let us know how the network works and exactly what those #hashtags mean…

If you’re a local businesswoman I encourage you to get involved with this initiative – but if you’re not a business owner…you can still find out how to use the network to support your favourite businesses…and of course have a chat and network with likeminded women – its a win win for all!

There’s some fabulous door prizes up for grabs too (more to come on this via out Facebook Group – click here to join)

Follow this link for tickets!

Regards

I LOVE great customer service!

In reference to “Customer Service”, good old Wikipedia provides the following information “Customer Service is the provision of service to customers before, during and after a purchase.  The perception of success of such interactions is dependent on employees who can adjust themselves to the personality of the guest. Customer service is also often referred to when describing the culture of the organisation.”

The level of customer service you provide can be the basis on which consumers promote your business – sometimes that publicity can be good and sometimes that publicity can be bad.

Over the past two weeks I’ve experienced an example of great customer service (although I doubt the young lad in question would even view it that way), and a really bad example of customer service from an organisation I expected better from!

As a consumer, I am the type to go direct to the organisation to advise of my good or bad experience…but there are many examples, especially with the popularity of social media, where consumers are not so private – this is great when it’s praise, but not so great when it’s a complaint!

My point (I promise I have one…) – make customer service a priority, train your staff and engage in continuous improvement!

Good luck!

Regards

Happy New Year and welcome to 2016 – it feels a little strange to say this when we are almost three weeks into 2016, but I truly hope you all had a safe and enjoyable Christmas and New Year!

Now though, it’s time to get back to business, and I hope you didn’t think I forgot about you yesterday? For the foreseeable future, you’ll be hearing from The Tax Chic on Tuesdays and Thursdays, although I’ll throw an extra one in every now and then when the need arises.

Late last year we visited the topic of planning and goal setting (you can read that here), and I have set some pretty lofty goals for myself for this year! I’ve enrolled in a course that is part online and part face-to-face, so there’ll be plenty of trips to Melbourne for that, and I have started to get serious about the book I am wanting to write as the result of my trip to Paris – if you’d like to keep up to date with this, please like my new Facebook page “Bron Levett – Aspiring Author”

There’s also plenty planned on the Business in Heels front, and in all honesty…I’m a little tired just looking at my schedule!

What about you? Have you got great things planned for 2016?  Tell me all about it…

Regards